B：Good morning. This is Citi Bank. May I help you? 早安,這裡是花旗銀行，我能效勞嗎?
或 Good morning. This is Citi Bank. What can I do for you? 早安,這裡是花旗銀行，我能為您效勞嗎?
B：Who do you want to talk [speak] to? 請問找哪位呢? 或 Who would you like to speak with? 你找哪位?
The name of the person you are calling, please? 請問受話人的尊姓大名? 或 May I ask who’s calling,please?請問你是哪位?
或 May I have your name, please? 請教大名好嗎? 或 Who's calling, please?請問是哪位?
或Excuse me, where is this call coming from?抱歉,請問你是哪位? 或 Hello, who is this? 你好,請問你是哪位?
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A：Hello.This is Peter speaking. 你好, 我是Peter
May I speak to Mr. Eric? 請問Eric先生在嗎? 或 Could I speak to Eric please? 我可以跟Eric講話嗎?
或 Is Eric there? Eric在嗎? 或 I would like to speak to Eric? 我可以跟Eric講話嗎?
A：Could you connect me to extension number 212, with Eric? 請幫找轉接分機號碼212,Eric
B：One moment, please. I will transfer your call to Eric. 請稍等,我將轉接你的來電給Eric。
B：Yes, he is. Please hold on a second. 他在,請稍等一下。
Hold, please. 請稍等。 或 Hold on, please. 請稍等。
Let me see if he's here. Hang on. O.K.? 我看看他在不在。等一下, 好嗎?
Could you hold on a moment, please? 請稍等一下 或 Just a moment, please. 請稍等一下。
C：It’s me正是我 或 Yes,speaking 是的,我正是
Yes, I'm in charge是的,我就是相關負責人
I'm in charge of that. 我就是負責此事的人
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A：Do you have any idea where he is? 你知道他在哪裡嗎?
B： I'm afraid he cannot be reached by telephone. 恐怕用電話聯絡不上他。
B：He's at work right now. Do you want his phone number? 他現在在上班。你要不要他電話號碼?
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He's not here right now. 他現在不在這裏。
He's out. 他出去了。 或 He's just stepped out. 他剛好出去了。
Would you like to leave a message? 你要留言嗎?
He's in a meeting right now. 他現在正在開會。I’ll ask him to call you back. 我會請他回電.
You've just missed him. 你剛好錯過他了。I’ll tell him that you called. 我會轉告他你打來.
Would you like to leave a message? 請問你要留言嗎?
He's not available right now. Can I take a message? 他不在, 我可以幫你傳話嗎?
Can I take your name and number, please? 可以留下你的姓名和電話嗎？
A：When he comes back, can you have him call me at (04) 23193988? 他回來後, 能不能讓他打 (04)23193988 這個號碼給我?
Do you know when he will be back? 你知道他什麼時候會回來嗎?
Can I leave a message? 我可以留個話? 或 Can I leave a message please?我可以留言嗎?
Could you please ask (name) to call me back? 我可以留下姓名回來後找我?
B：Is this a urgent matter? 這是急事嗎? Shall I take a message?要我留個訊息嗎?
Of course. Hold on for just a second so I can grab a pen and paper. 當然, 稍等一下讓我拿個紙筆。
或 Sure, if you can excuse me for just a second. Let me find a piece of paper to write it down.
當然, 如果你可以等我一下下, 讓我找張紙寫下來。
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I'm sorry, but there's nobody here by this name. 抱歉, 這裏沒這個人。
I'm sorry. I'm afraid you've got the wrong number. 抱歉, 恐怕你打錯電話了。
What number did you dial? 你打幾號?
I’m sorry. I didn’t catch what you just said. 不好意思, 我沒有聽到你講的.
Could you put that in more specific terms? 能說得明確一點嗎?
Can you please speak a little more slowly? 你可以請慢一點嗎?
Sorry,but I didn’t catch that, would you mind spelling it, please? 抱歉,我沒聽懂，請您拼一下好嗎?
Can you please speak a little louder? 你可以講大聲一點嗎?:
Can you repeat again, please? 能不能請你再重複一次?Call Center服務
(Say) Again, please? 再說一次好嗎?
Come again, please? 再說一次好嗎?
I'm sorry? 抱歉。(請再說一次)
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I have a call on the other line now. Can I call you back? 我另外還有一通電話要接。我再打給你好嗎？
I'm busy at the moment. Can I get back to you a little later? 我此刻正在忙。待會兒再打過去給你好嗎？
Would you call me back in about 30 minutes, if possible? 可能的話，請你約三十分鐘後再打給我好嗎？
I'm sorry but I'm in a meeting. Could I call you back? 很抱歉我正在開會。我再回你電話好嗎？
I'm just about to go out. 我正要外出。
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hold on 或 hang on 稍待一會 →Please hold on a second, I’ll put him on the phone. 請稍等一下，我叫他聽電話。
put (the call)through 轉接 →Please put the call through to… 請幫我轉接…
hang up 掛電話 →You hang up hurriedly 你急忙掛上電話
pick up 撿起、拿起 →She picked up the telephone near her. 她就近拿起了電話聽筒。
Call someone back 回電給某人 →Please call me back. 請回電給我。
get through 接通電話,打通 →I can’t get through,the lines must be crossed. 我打不通電話線路一定是故障了。
cut off 中斷、切斷 →We were cut off in the middle of our conversation. 我們正交談時，線路被切斷了。
call back 回電 →Would you mind calling back sometime tomorrow. 明天有空請你回個電話給我好嗎?